We want you to be fully satisfied with your purchase.

Refunds or exchanges are accepted under the following conditions:

1. The product is unused, unopened, and in its original packaging.
2. The product has not been damaged or altered after purchase.
3. The product is defective, arrived damaged, or has missing parts.
4. You received the wrong item.
5. The product has been recalled by the manufacturer.
   

All returns must be made within 30 days of purchase and include a receipt or proof of purchase.

Refunds will be issued to your original payment method once the product is inspected and approved.

We do not accept returns on used products or clearance items.

For any questions or to start a return, come to our shop, or contact noa@thefloorstorehawaii.com.